Deleting your account and data

You can delete everything yourself, at any time, without asking us.

In the app

Open How's My Balance → More → Settings → Delete my account. Confirm, and the account and every entry are erased permanently — on the phone and in the cloud. Nothing is kept in a recycle bin and nothing can be restored afterwards, so export a backup first if you want a copy.

What is deleted

Your email address and username, every entry, category, cap and monthly repeat, your settings, and the receipt photos stored on the phone.

What is kept, and why

One thing: a one-way hash of your email address with the date your free period started. It cannot be turned back into your address and is used only to stop the same address starting a second free trial. If you want that removed too, write to [email protected].

If you cannot open the app

Email [email protected] from the address you signed up with, and we will delete it for you within 30 days.